Bad service,being **** at by consultants and no delivery made after three weeks

on the 26th of August i placed an order through for a new contract phone a consultant called me finalised the order and confirmed that indeed there was stock for the phone i app**** for and should expect delivery in four working days after the first debit order went through and the debit order went through on the 1st of Sept today its the 26th a month later after my application went through and still no delivery has been made, when ever i call their call center on 10213 i am being told lies with a very bad attitude from their consultants,when i want to cancel the contract i being told they will charge cancellation fee its not my fault that they *********** and when i requested to speak to their manager regarding the matter at hand they hang up the phone.is this how telkom treats their new customers? should they charge cancellation fee im taking them to the ombudsman. i will never recommend telkom to anyone its a ****ty service provider