Bad service yet again from Telkom

In June 2015 we upgraded our landline package to include more data for our internet and part of this promotion was a new DSTV Explorer box which we have never received.<br> <br> The store have now given up replying to our emails to see where the box is (Brenda at your Eastgate store) and your social media team, for the last two months, have rep**** to my my request for an update, with \we are awaiting for feedback and will reply soonest"or \""we have escalated your query and are awaiting feedback\"". Guess what.... we never receive ANY feedback.<br> <br> Your social media team are appalling with your in store staff not too far behind. Six months we have been waiting for our DTSV Explorer box and no one can tell us when we will receive it.<br> <br> How is it possible to provide such terrible service to your paying customers?<br> <br> <br> """