Bad service yet again

<p>for two month in sucssion i am having a problem with telkom mobile. On the 31/07/2017 telkom debited my account with R1561.74, but i only owed them R607.24. I called their customer service to find out what went wrong and why was i over charged. I raised an enquiry on the 01/08/2017 and sent the proof of the withdrawal and i am still yet received an answer as to why i was overdrawn and taken to collection before my due date of payment. i am experiencing problems with telkom for the past two months and this is becoming worrying and exhausting, and also expensive because i must call them numerous times and on average the calls thke 15 minutes, but i go away with no resolution. i am very frustrated as that money needed to be used to pay for my other monthly expenses, which i am now late in paying. This is messing my credit record, without even me defaulting. Telkom is meesing my credit record and relationship with other creditors. </p>