Bad service yet again

I app**** for Telkoms promotion on the 2 of Feb and I got a reply that said \Your application was successful!\" and \"One of our agents will be in touch with you during office hours (Mon-Fri 8am-5pm) to dot all the I's & cross all the T's!\". After no communication for a month I had to call your call centre to get your other call centre to call me back. I was then asked to confirm my details just to be told I dont have coverage when you can clearly on the your coverage map I do have coverage then apparently the street is different the to one I was giving now but when I app**** I clicked on my house to get the approval so I dont know how that is possible. I am put on hold at least twice to finally be put through to the floor manager just to go through every thing again she says she can place the order but if I dont have signal they will have charge me the month and R800 cancellation fee so asking if the dont test the signal when they install she suggests sending a technician out. I agree Im put on hold to go back to the orignal agent after 50min been on hold the call is ended from your side. At 19:01 I get an email stating you cant get hold me but I never missed a call that evening"