BAD SERVICE WORST EVER

PLEASE CAN U EXPLAIN TO ME HOW DO U TELL A CUSTOMER 2MONTHS AGO YOUR ACCOUNT IS TERMINATED BUT STILL U DEDUCT MONEY EVERY MONTH FROM THEIR BANK. THERE IS NO COMMUNICATION AT TELKOM WITH THEIR STAFF WITH ONE ANOTHER. I HAVE ALL THE PROOF THAT I CANSELLED THE CONTRAC 3 MONTHS AGO BUT STILL NO ONE IS DOING THEIR JOB. CAN I GO TO MY LAWYERS AND MAKE A CASE FOR FRAD.