Bad service worse customer care

My telephone lines ****** again worst part because Telkom stopped wrapping with anti theft cable hundred meters before end point wrapping haging next to line so how do you leave job when 99% completed. Result lines ****** been over two weeks still no internet. Every time you phone expect to be on hold atleast 30 min before anybody answers. They all seem to have the same excuse handbook. They are either *********** or they just cant or wont help. I don't believe they are the only problem I blame management. Telkom make it so hard to get help forget straight answer and don't even try lodge complaint no one follows up. In the last few days I have spoken lodged asked begged spoken to consultants managers book technicians. Sad to say consultant's need more customer services training. Management never follow up after you speak to them (Thanks not for phoning back TYRON ) Technician's never pitched after 3 days grace Telkom takes for every decision. Thats after repeated warning from Telkom that I will be charged R259.07 for call out if not their fault. Been a week no help no response no telephone and no internet. Atleast 1 garuntee a full bill from Telkom thanx NOTHING.DONT USE THEM