Bad Service / Worse attitude/ Incorrect info resulting in me having no choice but to cancel

Dear Launa

In response to my initial complaint logged on the 2 November on Hellopeter.

Please note that I received a phone call from a lady who called to find out what had happened. I do not know if she was from the Table Bay Mall branch. She basically told me that I must go to the Tableview branch and request that they remove the debit order placed on my account. I finally managed to stop by today and dealt with Rufus, who could not have possibly been LESS interested in assisting me, and told me to go back to Table Bay, that they assisted me first and therefore that they needed to deal with me and sort my issue out. He hardly even looked at me during this conversation.

Due to the fact that nobody wants to assist me to resolve this matter, and everyone is passing the buck, I will be canceling the contract. Its not acceptable that a client is expected to run from branch to branch because of incorrect information and unacceptable client service.

I am extremely dissapointed and appalled that I was '*******' into taking out this contract, by deliberately being given incorrect information and making me believe that it was possible and acceptable to Telkom, to pay via EFT each month on pay day. And to top it all off nobody is wanting to do anything to rectify the bad situation. Absolutely shocking!

I should have known better than to take a contract out with Telkom, and will never do so again.

S Esterhuizen.