Bad Service with Telkom Fault Reporting and Billing

I have a 68 year old disabled dad who has been without a telephone for a month. The fault was logged on 16/01/2018 - ********** 3. To date it has yet to be resolved. I've made numerous calls to the call centres. I am always advised that this is being attended to. When I request to speak to a Supervisor or Team Lead I am told that they are unavailable and someone will get back to me. This however does not happen. Over the last year, there isn't a full month without the service being interrupted. I've tried to get answers from the Call Centre as to why there are continuous faults on the line to no avail.

Further, when a dispute (No.: ********** 6) is lodged for non service which should result in us not being billed for the days the service is interrupted, we are still billed the full monthly subscription. Calls to the Call Centre have fallen on deaf ears.

It is unacceptable that the call centre has no answers for us nor are Supervisors interested in assisting