1 reviews | Active since Dec 2016
Bad service with no answers
<p>After requesting (at the start of November already) that my ADSL line be moved on the first of Desember to my new adress which is 1km away, I am still waiting and everytime I call the call centre 10213 & 10210 (and waiting for 30min before someone helps me) I have to explain the whole story even though I have reference numbers and order numbers that should give all the information they need. Everytime I phone Telkom cannot seem to give me a reason why it is not yet done or when it would be done. I am very dissapointed in Telkom and considering terminating all services with them due to the bad service.</p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to our ADSL Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our ADSL Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Once again I have contacted Telkom in regards with the progress, and I was told that once again there is a problem that the cabling department has to sort out and they have no idea how long it will take, I am once again left without any answers and deeply dissapointed in the horrible service I have to keep paying for even though I cannot use the service I am paying for. I just have to be happy with the nothing I get and keep paying for it. Thank you Telkom, you really know how to ruin the Chistmas for your customers.
Once again I have contacted Telkom in regards with the progress, and I was told that once again there is a problem that the cabling department has to sort out and they have no idea how long it will take, I am once again left without any answers and deeply dissapointed in the horrible service I have to keep paying for even though I cannot use the service I am paying for. I just have to be happy with the nothing I get and keep paying for it. Thank you Telkom, you really know how to ruin the Chistmas for your customers.