Bad service with New line and pole installation

I ordered a new line installation from Telkom.<br> They told me that it starts at 7:30 one Monday morning(26 October) and someone will contact me very early to arrange. I even took leave from work.<br> I only received a call after 14:00 the afternoon and upon showing up, I was informed that a pole is needed.<br> The pole was then ordered and I was told to expect it within the week.<br> It is now Friday and after calling and holding for an hour, I was told that the request for pole installation was never even sent.<br> Now I am told I can expect another week or more waiting time for the pole and then still for the line installation after.<br> I took this week at home to get this done and there might not even be someone to open at a later stage.<br> There is not way of following this up or getting in contact with the person responsibly for the installation and Telkom is also not willing to assist.<br> This is pathetic service and I will be looking at other providers that will be more that will to get my business.