Bad Service with fibre line from Telkom

I have a 50Mbps fibre with Telkom and I have been a loyal customer for more then 10 years. On Sunday my fibre network stopped working and today is Tuesday the 13th of July, 3 days and still cannot get someone to sort my issue out. I have requested for several escalation and someone senior to call me back but still nothing. The issue was caused by a Telkom agent deleting services from my account and nobody wants to take ownership and fix my issue. These are my references after speaking to more then 20 agents spending a total of 8 hours on the phone with 0% resolution. ***, ***, ***. Each time I call, I am told the call has been closed. I need my issue escalated immediately and I need management to respond immediately with an urgent fix. The worst service ever received from any supplier. The last agent I spoke to was Jennifer Doke and she committed that her supervisor would call me, a Mr. Konekli but still waiting.