Bad Service when ordering ADSL

On the 28/04/2015 I phoned Telkom to order Telkom Simple Plus.The person that I spoke to said that the order will be completed in 7-21 working days.She said that a technician will SMS me setup a date to come install the line and give me the modem and USB ****le that comes with the order. The reference number for this call is: ***A<br> My bill for May reflects charges for ADSL for part of April and May.<br> I went into Telkom Pavillion to query this on Saturday 30/05/2015. <br> The sales person said that a technician does not come out for installation as I already have ADSL with another provider.She said that the person that took my order was supposed to tell me to come in to a Telkom store to pick up the modem and USB ****le along with my login details to set up my connection myself.<br> When trying to set up the connection I am now asked for my order number which I no longer have and cannot locate anywhere online.<br> Please could someone from Telkom contact me to give me my order number and refund my account as it is wrong to be charged for services that I did not receive. Furthermore, I am a first time ADSL customer and the order took more than 10 days so I am entitled to 1 month free service