BAD SERVICE WHEN IT COMES TO CLOSING AN ACCOUNT

I am utterly disappointed with the recent service from Telkom - I have requested to close a certain account since June/July. I was informed that the account is closed but it is still very much visible on my app and I can see I am being billed for it. Last month I was in a credit and I requested for this amount to be transferred to my "existing open account" which I sent proof of payment to the consultant- nothing was done, now this month I owe them again for an unpaid debit - a debit which did not even go off my account. I paid the one account that is on my profile and it was successfully paid. Why is the old account not being closed - what must I do in order to close this account once and for all. I cannot be paying R202 for a sim card every month. PLEASE HELP!!!!!!!!!!!!!!!!!!!!!!