Bad service (whats new)????

So this is now day number 9 with internet. Cables were ****** on the 1/07/2019........

Ive just been told that it will be resolved on 16/07/2019???!!!!!!!!!!!!! What the actual f...........

Telkom really???? But on 01/07 as every other month the debit order went off and we paid for NO internet!!!