Bad service waiting more than a month for landline and adsl line to be moved

On 4 of Des 2017 I apply at telkom clearwater to move my land and adsl line to new adress ref ********** 24 I did receice a sms from telkom on 6 of Des 2017 I received an sms to say the installation is schedule for 12/12/2017 between 8:00 and 16:00 there was 2 white males from openserve the told us that they must plant a pole for the line and the said it will happen the next day it didnt on 14/12/2017 I received another sms saying a tecnician has been dispatched and since then nobody contact me again I struggle since then to get hold of somebody for my line on the 2/01/2018 I phone 081180 for assistance because its over a month so I spoke to 4 people abby, tandeka, lemogan, steven and none of then can asssist me they said I must phone 10213 but the whole day im trying holding on for an hour but with no success on 3 of jan 2018 I went to telkom store in clearwater to find out what can I do the lady just put my number in a tab and told me they wil phone me when the guy phoned me he also told me he cant assist because I must phone 10213 so wh d n I asked him his name he said hallo hallo I have to drop the phone I cant hear you and he dropped the phone I refuse to make a payment for this month because from the 25/10/2017 I didnt had adsl line the fault was licked and till I moved my line wasnt working ref 853CRK251017 and ref 314CRK041117 and 706CRK071117 then they told me it was restored on 2017/12/07 but that day was after I apply to move my line I need assistance ir im cancelling my contract because its breach of contract from telkom side