Bad service, useless billing department personnel.

<p>Telkom charged me incorrectly on 3 events and refused to refund me a cent.</p> <p>1. I took a contract with no CLI, when my billing came i was charged CLI, i then logged a call which was never resolved at that time, i kept following up only to find that the query was closed as resolved without their personnel bothering to contact me. Last year 20 months into my contract they then removed the CLI and advised that they will not refund me for the CLI. i fought a losing battle and left it.</p> <p> </p> <p>2. They charged me an unpaid debit order fee which was never discussed and disclosed in my contract, thereafter they debit me incorrectly debiting me the unpaid amount twice with the current months (thus 3 amounts), i asked them should i also charge them for debiting my account in advance since they charged me an unpaid debit order fee for the amount they later collected from my bank.</p> <p> </p> <p>3. Telkom further went and charged me for usage out of bundle in Dec when my account is capped from March last year. the load with me with data on 2 sim cards on the 1st of each month and by the 5th they inform me that i used out of bundle on both sim, when it is a lie because i never use both sim at once. ***** AND ********. I then logged a call requesting my refund. They never returned to me with feedback as usual. When i called in Jan 2017 i am informed that my query is resolved and that my accounts have been capped. I never ever requested for them to be uncapped, all my statements for the months are consistent now in December there is a spike and they make as though i requested for my accounts to be uncapped. ***** AND ******** who cannot admit their fault and the incompetency of their useless billing personnel.</p> <p> </p> <p>I WANT MY REFUND TELKOM (*******).</p>