Bad service-took my mmone business without internet for 3days!

I have ordered an uncapped adsl line for my business.Paid the necessary deposit of R700 in to have my line installed.I have been waiting for the installation to take place for the last 3 days and have queried this with the outbound query team and ONLY received a response TWO DAYS AFTER which advised me to contact the technician ..i have just learned from the technician that my area has been without cables for the last 3-4 months!how do they still take my money in light of this. I have been without the internet for 3 days and cannot work ..my business is FALLING BEHIND.I NEED INTERNET TODAY STILL! I want my pacakage changed to wireless today and a technician or someone send to bring this today. I am not re-applying for any thing..as i had to re-apply twice for the same product. Please make contact NOW.