Bad service to the client

We are trying to move from mweb adsl to telkom adsl and have been on the phone with telkom for 4 days already. First they told us that mweb should give the line back to telkom so telkom can go forward. Mweb then messed this up and I sorted out my problem with them. The day after mweb's mess up I called telkom to tell them that they could proceed with our order and was told that I had to wait 30 days for our line to come out of a holding pool. The day after this I called again and put in another order which was for a brand new line as I want a new line and not use the old one anymore. This was then done for me and I was told I had to wait between 7 and 21 days for it to be activated. Later I called to make sure that the order was processed and was told that at midnight I would have internet through my old line and that only after I had internet I could request a new line. Today I called to say that I was still without internet and now I am back to waiting 7 to 21 days for my service. I was not given any proper information about when a technician would come put in a new line. I find it totally unacceptable that I am left without internet for so long and can not get straight answers.