Bad service to sick pensioner

My mom of 75 took out a contract 23 may 2021 she ask the assistant to please keep her current nr. This was not done. My mom how has trouble walking and hearing had to go back to have the done. We went back to kollonade last week 29 may 2021 not done on the 1st I took the phone to the Grove telkom got it done got called by met to say nr is up for porting. Up jntil now 19:+5 on Friday 4/6 the porting was not done we have called several times without success we have logged recalls not done. Just the very baddest service ever