Bad Service To New Customer

Hello,

My wife and I app**** for an ADSL package on 23 March 2018. The person my wife spoke with told her that we will receive an update after 21 working days. We never received any communication back from Telkom after that.

I called Telkom sales on 11 May 2018 to find out what is happening and the agent told me that the order was stuck and that she is escalating it (ref ********** ). She told me that somebody will contact us after 72 working hours and we still did not receive any further communication from Telkom. It's been almost 2 month now to get up and running and we are at a point where we need the service for work.

Can you guys please expedite this immediately!!!! Please reach out via email to either my wife ********** or myself ********** to tell us what is going on.

Our order number is: ********** 59A

Please deal with this as high priority