Bad service? There is no service Useless telkom

I had sent a cancellation letter for space stream internet on 27/11/2018 as it has not been working and had not been set up correctly,i have been paying all along without getting service,since Nov 2018 this has still not been cancelled. I have 2 mobile phones on contract which are linked to the same account but when i dispute the space stream they cut off the mobile phones as well,i want to keep the mobile phones and cancel the space stream internet but telkom being useless and not having any service to help me sort out my problem.

As per our letter dated 221L012018 I would like to continue with the cancellation of all the contracts except for the two cell phone contracts For the past two years we have been trying to get a technician to come and fix our line, because of the fact that you can not hear the other person on the other side and visa versa/. We have also been waiting for the past three years for our fax line to be fixed, so that we can receive faxes. iV. *.r. promised by the sales person that we will have Wi-fi in the main office which will cover the house area. We have not been informed by the technician that this is not included in the package and that we have to supply an extra gadget for us to be able to access Wi-fi. Which I feel is over promising and under delivering. I also want to know why it is that we had to cancel our service for our line clarity to be fixed I dread to know how long it will take to fix the other two problems and for that fact I want to continue with my cancellation. I also feel that for all the time that I have paid for a broken service that I am not liable for any penalties for early cancellation

As you will be able to see on my account I have been paying the amount due for my cell phones but I refuse to pay any further for any of the other services.

Please lift my suspension on the cell phones as they have been paid for and are up to date

Herewith we would like to cancel our services with telkom except for the two cell phones. The reason for the cancellation of the rest of the services is as follows: . Faxline never installed properly from day one' .wi-fi that was promised by salesperson was never installed/activated. . Clarity of incoming and outgoing calls troublesome most of the time. . Internet speed running at 0.04 download mbps. (e-mails take up to an hour to load) For more information and to verify our struggle please contact Nosuko Semane at ********** 892