Bad service that I received from Telkom Mobile.

I took a contract with Telkom mobile because I did not have Vodacom signal at my place, I gave the address to the agent at Eastgate store to check if there is signal at my area and she confirmed that everything is okay. I had to port my number because i didnt want to use the new number, when I got home I had no signal, I logged a case with the store the same week (31 Jan 2015), they sent a tech who also confirmed there is no signal. Only on the 31st of March they gave me an option cancel or wait for 24 months for them to put the new tower. I kept calling them to complain about the service because my account was debited, we then agreed that I must send the phone back to Eastgate store, when I got there they did not want to take the phone but insisted. Yesterday I had to call them again to find out how long will it take to resolve the issue, the call centre agent told me it will take a month, I insisted that they put my number on prepaid so that i can port while they are still sorting the problem. The agent confirmed that my number is on prepaid, i went to the other service provider to port and they told me to do sim swap with Telkom, i did sim swap yesterday but it is not working