BAD SERVICE TELKOM THE CONSULTANTS BAD

TELKOM Your service has been bad I am sick and tired of sending you emails noone is responding to my emails I a have not received a call or email back and Estrolita keeps saying we will get back to you and the same with Ziziwe but nothing is happening you suspended my account due the fact that the sales consultant put me on a wrong package and to top it all there is a contract that they have that is not in my hand writing and the signature there on is not mine I sent them my signature as proof with all supporting documents and yet they not assisting they rather saying they working on it I have been calling and emailing since last year and only last month i got like three calls I am sick and tired I just want the package that i took out in the first place. SEE BELOW THE LAST EMAIL I SENT TO TELKOM NOONE CAME BACK AS YE: My Previous account that is suspended *** due to the consultant that put me on the wrong package and I am still waiting regarding feedback on what's happening and this is aproblem since last year and it was only taken up now recently when I didnt stop with calls and emails. My problem is that I do work now and then from home and my son is also using the wifi for school but due to this inconvience we cant do anything and noone is getting back to me. Hi see Telkom has these packages why dont they put me on one of these the R199 or the R299 I am tired of waiting really if they cant put me on the package that I took out in the first place so you can help with one of these I was on the website and I saw Telkom has these packages as I am working from home now and than and I am still waiting for them to clear the old account and get back to me its been two weeks and when they do get back to me its always along story I sent them everything and I am stil waiting on Zisiwe regarding the Ref nr I gave her and she said the next day she will get back to me and that was on the 15/10/2020 at 13h30 and has not gotten back to me till this day and from the 16/10/2020 i have been sending emails and noone is responding to me emails. I dont know what to do. these ladies are not helping at all when I sent emails they dont respond on email or phone. Estrolita - *** Ziziwe - ***

Tell me is this service or can i put on all the emails that i have sent through with my calls and the ref nr's aswel

Disappointment in Telkom in their customer services Natasha