bad service - telkom technicians

on the 21st May I went to liberty Midlands mall shop and app**** for a fixed line WiFi contract for 4mbps at R605 a month. on the 24th May I received a call from someone at telkom telling me that a technician would be coming to my residence on monday 27th May to install my WiFi line. as I am a shift worker I knocked off at 6am on the Monday but waited for the technician who arrived between 8 and 9. when he arrived he checked two connection poles in our yard before he left and told me he would be back with my modem etc within an hour and a half. I went back to sleep and he arrived again and Informed my wife that he can't install the line as the proper connection pole is 2 properties away. he left again before I saw his bakkie in the street at just over 2p.m. I went to him and asked what the hold up was considering the fact that we were not being informed. he mentioned that fact that the pole was in the property mentioned prior. I informed him that I do not know who the owners are as I am only renting and as far as I've seen the owners only arive between 5 and 6p.m daily. he said that he doesn't know what to do as some people wait up to 3 months for their line to be connected and that he knocks off at 4p.m. when I signed the contract the lady informed me that I would have to wait 7 to 14 days not 3 months as estimated. Monday was the last I saw or heard from telkom as no one has even attempted to contact me and inform me about the status of my lines installation process. yesterday I tried contacting the telkom store but the sales person informed me that I was calling the wrong department and he would convey my message. this is unprofessional as I have no clue as to what the plan going forward is. correct me if I'm wrong but when you guys install connection poles in properties you have to keep the owners on a database to ascertain which properties you are renting from? please contact me ********** 182.