Bad service - Telkom sucks

Ref ***. App**** for my elderly, frail parents phone to be moved on 3 April 2015. After many hours and many phone calls to 10210 we still have no phone installed despite being told a maximum of 21 business days!! Technicians not pitching for appointments, many excuses from the call centre, changing the transfer to a new service, sms lies, useless website, poor communication, 10210 is a big joke. It is sad that such a big company offers such pathetic service!