Bad service Telkom Stellenbosch

I took out a contract in December 2018 at Telkom. Unfortunately I quit my job due to high level stress at work end of January 2019. My mother took over the payments of my accounts. I called Telkom to make arrangements of payment. The consultant gave their banking details and my mother made the payments. I cancelled the insurance in February at the Telkom branch in Stellenbosch. The consultant cancelled it via the computer and showed me that he had cancelled it.

At the end of September 2019, they suspended the account. I called the call centre. At first they said that they did not received payments from July. I had prove of all the payments and the consultant compared my payments with that on their system. The consultant told me that my account is up to date but the insurance was in arrears. I went back to the Telkom shop and the sales person who assisted me when I took out the contract, assured me that he did cancelled the insurance. He gave me the contact details of Telkom insurance. The consultant cancelled the insurance and my mother had to pay R555 to open the account. My mother concluded the account. Early March, this year I received an email stating that I had to pay R2 925.95 or I will be summoned. This was the first notification I received. I called Telkom and the consultant informed me that I did not cancelled the contract when the contract was concluded. I never received a statement of Telkom. Last week they sent me a statement after I told them that I never received one. I am still unemployed. I made arrangements to pay this amount in two payments. My mother made a payment of R500. On 9 April 2021, I called them to make sure what the outstanding balance was. The consultant told me R2 425.29. On the same day my mother paid R 2430 into their account. We went to Telkom shop in Stellenbosch to cancel the contract but the consultant told me that the payment did not show on their system. He told me to come back the next week or I can cancel it on their website. I did that and got a message saying that they will call me back within 72 hours. I have not received a call from them. I called Telkom on Thursday to ask if the contract have been cancelled and the consultant told me that it will take up to 60 days to cancel the contract and I pay the instalments until the contract have been cancelled. I sent prove of payment via WhatsApp. There were still amount of R130 that I have to pay. The payment was done yesterday. When the contract were concluded I never made use of the sim card.