BAD SERVICE TELKOM! SHAME ON YOU!!! I got a written warning from work and a bad credit record because of your pathetic service!!!!

<p>In 2015 I was contacted via email by Telkom offering me a future hood product, uncapped LTE. Everything looked good so I called the number provided and my area was checked for coverage. All was set, all Telkom had to do was cancel my 10 + 10 day/night gig LTE and sign up this new product which was done over the phone and R500 deposit deducted before the call was even done. When we were discussing delivery I realised that my home address was covered by the network but maybe my work address not. I asked the telesales person who assured me if it was not covered I had 7 days to cancel the deal. All was delivered and no coverage at work. I then called Telkom to cancel, sat on hold for 30 minutes. Eventually I got through and contract cancelled, courier collected modem and I was told Id be refunded the R500. End of the month I get deducted R399 for my usual 10+10 LTE which is fine but then an additional R599 for the uncapped which was returned. Many calls later, being kept on hold for up to an hour at times and I was still being charged for both. No call centre consultant could help. I did receive a call once and missed it. It was from Telkom and I was asked to call the call centre again which I did. Apparently they wanted to confirm my banking details to refund me. No refund or a return call. Months later (I think 10 or more Telkom finally stopped charging me for 2 services, I had to cancel my 10+10 gig for that to happen. I got a written warning at work for being on the phone so long. Telkom owes me thousands in refund but guess what? They want my early cancelation fee. I refused to pay and said take it off the money you owe me and give me my change which is a large amount. My credit record is now bad because Telkom have put me down as a late payer. I have called Telkom once again, a friendly consultant assisted me. She tried everything to get the person in accounts to call me, sent him mails, got her supervisor to intervene, sent him my banking details. She has finally said 3 weeks later "Mr Traini, I don’t know what to do. Our records show we owe you this money, I can only mail the said person (Butie Maladie) but if he does not respond there is no more I can do, I am so sorry" Telkom, shame on you, I have a bad credit record and a written warning from work. What must I do? Can I take legal action? Please someone advise me</p>