Bad service Telkom SA

My services was suspended due to Telkom debuting my acc short with R193 despite having sufficient funds in my acc. No communication from there side to inform me of the short deduction.

I've called the call center and spoke to Brenda who was not very helpful said she will escalate this to her manager and she will request a call back. It's more than 2 hours and I still did not receive a call. Brenda gave me an email address for the manager ***. I've emailed her but the email was undeliverable twice. I've called again and spoke to Neo Mashapa who was not interested in resolving the problem hiding behind company policie. She didn't show much interest, Didn't listen to my enquiry and I got a feeling that she was busy with something else and not attending to my call. She told me that the payment will only reflect on Monday.

I think the service that I got this far is utter nonsense and unprofessional. Telkom being a well known company in South Africa. They should be ashaint of the people they employ and the procedures which hinder proper service to their clients.