BAD SERVICE TELKOM PROMENADE BRANCH, RUDE MANAGER LESLEY MATHEWS AND CONSULTANT TASNEEM SIMONS

I AM FRUSTRATED AND ANNOYED BY TELKOM SA, WORSE BRANCH PROMENADE BRANCH WITH RUDE STAFF. I APP**** FOR A CELLPHONE CONTRACT WITH TELKOM ON THE 23 OF SEPTEMBER 2019 SIGNED ALL THE PAPERS AND WAS TOLD THAT THE PHONE IS AT THE WAREHOUSE SO ILL HAVE TO WAIT FOR ABOUT 7 DAYS WHICH WAS FINE FOR ME BECAUSE I WANTED THE PHONE TO TAKE PICTURES AT MY AUNTS FUNERAL, I WAITED 7 DAYS PASSED NO ONE IS CONTACTING ME OR GIVING ME ANY UPDATE THE FUNERAL PASSED AND I DID NOT SEE THE POINT, SO I HAD TO GO BACK TO THEM I WORK IN KHAYELITSHA AND FINISH AT 4:30 I HAD TO ASK TO LEAVE EARLY ON THAT DAY TO GO BACK TO PROMENADE, WHEN I GOT THERE, I WAS TOLD TO STAND ON THE QUE AND WAIT FOR SOMEONE FOR ANYONE TO ASSIST ME AFTER I HAVE EXPLAINED THAT I WAS HERE AND DO WANT TO BE PASSED TO ANOTHER CONSULTANT, I RATHER SEE THE PERSON I DEALT WITH BEFORE BUT WHEN I GOT THERE SHE LOOKED LIKE SHE WAS ANNOYED AND TOLD ME THAT THEY DO NOT HAVE AN IPHONE 8, I MUST OPT FOR SOMETHING ELSE OR CANCEL THE CONTRACT, I ASKED HER WHY IS THERE NO ONE GIVING ANY UPDATE BECAUSE I HAVE BEEN WAITING FOR SO LONG AND SHE TOLD ME THAT IF I WANT AN IPHONE 8 I WILL HAVE TO WAIT AND SHE DOESN'T KNOW FOR HOW LONG DESPITE THE FACT THAT SHE TOLD ME THAT THE PHONE IS AT THE WAREHOUSE AND I WILL GET IT IN 7 DAYS OR OPT FOR A SOMETHING ELSE OR CANCEL THE CONTRACT AT THAT TIME I DID NOT WANT ANY OTHER PHONE OTHER THAN THE IPHONE 8, I WENT HOME AND WAITED AS SHE TOLD ME, THEN ONE DAY AFTER WAITED SHE SENT ANOTHER SMS SAYING THAT SHE IS STILL SOURCING FOR THE PHONE AND THEY DO NOT HAVE THE PHONE AT ANY OF THIER STORES, AGAIN GIVING ME ANOTHER ANNOYING SUGGESTION SAYING THAT I SHOULD COME TO THE STORE AND LOOK FOR ANOTHER PHONE, I DID NOT REPLY AS SHE ADVISED ON HER SMS THAT SHE WILL CONTACT ME, I WAITED UNTIL I RECEIVED ANS SMS FROM TELKOM TO RATE THEM, AND I RATED THE A 0, FOLLOWING DAYS I RECEIVED AN SMS FOR THE TELKOM CONSULTANT SAYING THAT I CAN COME AND COLLECT THE PHIONE AND THEY ONLY GONNA KEEP THE PHONE FOR 4 DAYS OF SEND IT BANK, THIS FELT LIKE THREAT TO ME BECAUSE I WAITED FOR MORE THAN A MONTH FOR THIS PHONE AND NOW THEY TELLING ME THAT I ONLY HAVE 4 DAYS TO COLLECT THE PHONE, I HAD TO ASK FOR TIME OFF AGAIN FROM WORK TO GO TO PROMENADE BECAUSE I WORK IN A BUSY INDUSTRY ESPECIAL MONTH END I WENT THERE RUSHING AND ACCORDING TO THE SMS THE 31 WAS THE LAST DAYS IN THAT 4 DAYS, I WENT AND GOT THERE AND I WAS SO EXCITED I DID NOT MIND THE LONG QUE AND I KNEW THAT IF I DON'T COLLECT IT THAT DAY THEY WILL CANCEL AND I WON GET THE PHONE, SO TERRESA (THE CONSULTANT) THAT I DEALT WITH WAS ON HER WAY HOME, SO I MET THIS OTHER CONSULTANT JOWEN MICHEAL AND SHE TOLD ME THAT THE PHONE IS NOT THERE AND ASKED ME LOT OF QUESTIONS AND I WAS ANNOYED I TOLD HER THAT THIS CAN NOT BE HAPPENING BECAUSE I JUST RECEIVED AN SMS AND WAS SO ANNOYED, SHE WENT UP AND DOWN NOT TELLING ME WHAT IS HAPPENING AND EVENTUALLY CAME BACK AND WITH ANOTHER CONSULTANT WHO DID NOT INTRODUCED HERSELF WANT TO THE COMPUTER AND THEY TOLD ME THAT THE PHONE IS HERE, SHE GAVE ME THE PHONE IN A BOX NOT EVEN SWITCHING IT ON FOR ME TO SEE THAT ITS WORKING OR SET UP SOME SETTINGS AND TOLD ME THAT IM GOING TO PAY FOR THE SIM ACTIVATION, WHICH I WAS NOT TOLD ABOUT WHEN I WENT TO APPLY I HAD TO ASK HER TO SHOW ME HOW TO OPEN THE SIM CARD SLOT AS AN I PHONE FIRST TIME USER I EXPECTED THE CONSULTANT TO SHOW ME HOW TO SET IT UP , I DID NOT MIND I JUST WANTED TO GET OUT OF THAT STORE I WAS ALREADY FRUSTRATED SHE TOLD ME THAT IM ONLY GONNA START PAYING IN DECEMBER AND IT WILL BE CALCULATED ON PRO RATA THE FEE WILL INCLUDE NOVEMBER AND DECEMBER MONTH WAS WORRIED FOR A MOMENT BUT I REMEMBERED THAT, DECEMBER IS MY BONUS MONTH SO I DIDN'T MIND, SO THE DEAL WAS DONE, I WENT HOME AND STRUGGLED TO SET MY PHONE I WAS MORE FRUSTRATED AND ANGRY I HAD TO WAIT FOR MY FRIEND WHO WAS COMING BACK HOME THE FOLLOWING DAY, IMAGINE HAVING A PHONE IN YOUR HAND NOT BEING ABLE TO USE IT THE WHOLE DAY AND NIGHT, I WAS TRAUMATIZED. EVENTUALY MY FRIEND DID ALL THE SETTING UP OF THE PHONE AND HELPED ME TO LINK MY E MAILS, 7 DAYS LATER IM GETTING A SHOCKING SMS FROM TELKOM SAYING THAT I HAVE TO PAY R1062.00 FOR NOVEMBER I WAS SHOCKED AND IRRITATED, I PHONED TELKOM BUT I COULD NOT UNDERSTAND WHAT THEY WERE EXPLAINING TO ME BECAUSE I WAS TOLD THAT MY FIRST DEBIT ORDER WILL BE IN DECEMBER, I WENT BANK TO THE STORE AND WAS ASSISTED BY A CONSULTANT THAT TOLD ME THAT I HAVE BEEN BILLED FOR END OF OCTOBER AND FOR ME THIS WAS SHOCKING BECAUSE THAT WAS TOTALLY DIFFERENT TO WHAT I WAS TOLD WHEN I COLLECTED THE PHONE, THE CONSULTANT TOLD ME THERE IS NOTHING HE CAN DO I MUST JUST PAY THE AMOUNT, I ASKED TO SPEAK TO THE MANAGER SOMEONE CAME OUT AND THE CONSULTANT EXPLAINED TO THE MAN IN AFRIKAANS WHICH I DID NOT UNDERSTAND, I WAITED FOR THEM TO FINISH AND HE ASKED ME TO GO ONE OF THE DESK HE PRINTED THE BILL FOR ME AND AND EXPLAINED THAT WHAT THE CONSULTANT HAS ALREADY TOLD ME THAT I WAS BILLED FOR OCT BECAUSE I COLLECTED THE PHONE ON THE 31ST OF OCTOBER, BUT MY ISSUE WAS NOT THAT I EXPLAINED TO HIM THAT I WAS TOLD THAT I WILL ONLY PAY IN DECEMBER AND THE FACT THAT I WAITED FOR THE PHONE FOR ALMOST 2 MONTHS AND NOW THAT I GET THE PHONE ON THE LAST DAYS WHICH I WAS NOT TOLD THAT I WILL BE CHARGED FOR HE THE MANAGER (LESLEY MATHEWS) WAS NOT INTERESTED IN MY QUERY BUT RATHER TOLD ME THAT TELKOM DID ME A FAVOR BECAUSE I WAS GONNA PAY MORE IN DECEMBER SO I MUST BE GLAD, I TOLD HIM THAT THE BILL IS NOT IN MY BUDGET AND I CAN NOT AFFORD IT HE SAID IF I CAN NOT AFFORD R1062.00 HOW WAS I GONNA BE ABLE TO PAY MORE THAN R2000 IN DECEMBER I TOLD HIM THAT I WOULD HAVE BUDGETED FOR AND IM GETTING MY BONUS, SO ONE OF THE CONSULTANT CAME AS I WAS HAVING A CONVERSATION WITH THE MANAGER AS SHE WAS PASSING SHE MADE A COMMENT WHICH WAS RUDE AND SAID "NO LESLEY DON'T ARGUE WITH HER SHE IS GOING TO PAY IT" THE SHE CAME TO US AS WE WERE TALKING WITHOUT AN INVITATION AND STARTED SAYING THAT I DID NOT GET HALF OF THE PHONE WHY DO I WANT TO PAY HALF? I NEVER SAID I WANT TO PAY HALF I DON'T KNOW WHERE SHE GOT THAT AND THE GUTS TO GET TO A CONVERSATION WITH ME AND HER MANAGER AND THE MANAGER STILL LET HER SAY THOSE THINGS TO ME, SO I GOT ANGRY I WAS CRYING AND WAS HURT AND LEFT THE PHONE ON THE COUNTER BECAUSE THE MANAGER WOULD NOT WANT TO LISTEN TO ME AND COULD NOT CONTROL HIS STAFF MEMBER WHEN SHE WAS ASKING RUDE AND SARCASTIC QUESTIONS TO ME, THEN SHE THEN SAID LEAVE IT THERE BUT WE STILL GONNA DEBIT YOUR MONEY AND IF YOU DON'T HAVE A PROBLEM IN PAYING THEN WHY ARE YOU EVEN HERE, MADE IT AS IF I COULD NOT AFFORD OR DID NOT WANT TO PAY, THE CONSULTANT THAT WAS ASSISTING ME WAS QUITE BECAUSE SHE KNEW WHAT SHE TOLD ME BUT THE MANAGER DID NOT EVEN GO TO HER ASK, I FELT UNDERMINED AND DISRESPECTED, I LEFT THE STORE AND ON MY WAY REMEMBERED THAT I DID NOT GET THE NAME SO I WENT BACK SO THE CONSULTANT WENT TO CALL THE SECURITY TO KICK ME OUT BUT THE SECURITY COULD SEE THAT IM NOT THERE TO HARM ANYONE, SO LET ME TAKE THE NAMES AND I LEFT.