BAD SERVICE TELKOM PROMENADE

On the 15 June 2021my dad went to do a sim swap but we needed the same number as we lost the cellphone. However Telkom agents in Promenade struggled to to register my dad as his fingerprints could not read. They then told him that within in 24hrs the sim card would be activated. The next was a public holiday. Then the thursday the 17 June he went in again to find out when the sim card would be activated the gentlemen who helped him said that I need to come in with my id and they need my fingerprint. I then rushed only to be told by another lady that the sim card would only be activated by Saturday the 19 June possiblily the 20th June. Nothing happened. My dad went in again yesterday and they now telling him that the case is still open and we should wait and check the sim card all the time.

I think it unproffessional as normally sim cards are activated immediately we are waiting since last week Thursday. We need the sim card to be activate immediately.