Bad Service Telkom Online

I did an online upgrade with Telkom almost 2 weeks back. They deactivated my Telkom SIM a week later without having delivered my new phone and/or SIM. I haven't been able to make or receive any calls for a week now due to my SIM having being deactivated.

I went to a Telkom store and asked on my order status, they said they can't help me and I need to call 10213. I asked them to check what's wrong with my SIM, they said my SIM is active on their systems but they cannot do a SIM swap because the system doesn't allow them to.

I called 10213, they said the courier tried to call me (on my alternative number) and I didn't answer. Told them I never received any call. Then they said there's nothing they can do but to give me the waybill number and I have to call the courier and make arrangements with them. I asked them to make the call and arrangement for me as they have access to the courier company and they told me they can't as it's out of their hands now.

I was so mad I told them to cancel my order. This is very disappointing as I've been a Telkom customer for over 10 years now and contrary to many, I've had nothing but good service until recently.

I'd still like to get my phone but I'm not sure if I can stand another 24months of nothing but really bad service.