BAD Service - Telkom Mobile

I had 3 contracts with Telkom mobile. Before lock down level 5, 2 of my phones were ******. I went to Telkom shop in Menlyn to report those two sim cards and to do a sim swam. They gave me forms to complete and just as we they were suppose to finalize the swim swap their system rejected the process. The person who was assisting me said the request was sent to back office for verification and that they will call me after 48 hours, and gave me two sim cards and said the sim swap will be done over the phone.

I did not receive any call...so I decided to contact Telkom during lock down and they said the verification process went well and that they are unable to do a sim swap over the phone and I should go back to the store. While on level 4 I contacted Telkom wanting to find out which store was operating so that I could go to a sim swap....the agent said they are now able to do a sim swap over the phone but I must be in a possession of a RICAd sim card. I told thme I was issued with two sim cards from Telkom Menlyn store... however they were unable to assist because the system showed that the agent at Telkom did not RICA the sim cards as she had said.

During level 3 I went to Telkom Brooklyn to try doing the sim swap but they said they are offline. Upon expressing my frustrations about the whole process and the time it has taken and me being billed every month for something I'm not using, the agent said I should not stress because I will still be able to use the minutes, sms and data which had been allocated for the past t months.

I cancelled my one sim card because the contract was due for an upgrade....however I just now found out that my other sim card was never suspended and was in use this whole time by who knows who!