bad Service - Telkom Mobile -***

<p>I received my Telkom account this morning and see that I have been charged R136.35 for "Other Financial Activities". I phoned Telkom on 081180 to find out what this charge is for. The first person that I spoke to did not know what it was for and kept putting me on hold. Eventually she said it was a returned debit order fee and it has been implemented the beging on September. I paid in cash at ABSA on the 15 September and in August. My due date for payment is the 15th. I asked to speak to a manager and she transferred me to Telkom Landline and than I was transferred back to Telkom Mobile and had to explain the story again. This person also did not know what the cost was for and also kept me on hold. I refuse to pay the cost, as I always pay more each month and also have a Telkom Landline with internet and I have never had any problems in the past. As a client I should be notifyed of any changes. Both call centre agents were not perpared to do anythin about the cost and said that it is the way Telkom operate.</p>