Bad Service Telkom Mobile

Placed an order with Telkom mobiles online store for the Sony xperia XA2 Ultra in GOLD on 4 October 2018 and one of the sale consultants phoned me to get my order and my details . 8 October 2018 the debit the amount of R 339 from my account and I did not hear anyting from them on the 11 October 2018 I phone them to find out what is going on with my order and was in formed that i will receive my phone in 5 to 7 Working days. Today 19 October i had to phone again to find out that they do not have the Gold in stock only the Black and that the order was only send to the warehouse today and the courier did not collect the unit from them and they are unable to tell me when i will receive my order, and then it is not even the color i ordered. Thanks Telkom ... You have no communication with your clients that order online.