Bad Service - Telkom lines and ADSL down for over 2 weeks!

Our phones went down on the 22nd October, I reported it on the 23rd October, someone came on the 25th October and disconnected the ADSL as well. So now we have had no phones or ADSL since the 25th October and no one has been since!. My husband and I both work from home and have lost fortunes of work! I have a reference number and another reference number to speed up the delay, but still nothing! Now they say the cables were ******, but when you phone my land line someone else is answering, so there is a cross line - so cables must be there! All I've asked for is my ADSL to at least be up and running so we can work, but to no avail! Reference number 348CRK231017 and speed up ref number ********** . How is it possible to pay for a service that doesn't exist!! I certainly hope that I won't be billed for this month, and that whoever is answering my line is not running up a nice phone bill!!! It's impossible to try run a business from home when this is the type of service one gets!!! Beyond frustrated!