Bad Service - Telkom Line Cancellation

I am extremely unhappy and upset with Telkom as i followed the correct process and procedure to cancel my telephone line 021 910 ***x and yet months later i am still being billed for something i haven't used in 8 months.

I completed and registered my cancellation with Telkom on the 8/3/18 and to date my line is still not cancelled. I have logged numerous requests and calls but nothing.

I have all my reference numbers i obtained to and nothing happens, can Telkom just cancel my telkom line already so clear my account