Bad Service Telkom

So my wife decided to upgrade her Telkom mobile contract in November 2019, all went well with the online 'sale' and the new device was delivered on the 18th of December 2019.

Now comes the problem, since then she is awaiting the activation of her sim card. (also this is an upgrade so we can't understand why she was sent a new Sim Card). After numerous calls to the telkom call center and being shuntered from one department to the next, she is still awaiting activation!

We even visited the branch for assistance to no avail. Why is your service so bad Telkom????

Please investigate and contact her on ***.