BAD SERVICE TELKOM CANAL WALK AND ACCOUNTS

In June we went in and took a upgraded our adsl line at the canal walk store, only to have the product not work. We went back and forth with Wayne and Shaun trying to get the adsl to work but nothing they did or technicians worked. Shaun advised if we took the LTE option they would charge us anything for the upgrade and we could continue with Telkom. We took the option of LTE only , low and behold our bill arrived and we had been charged for adsl that never worked. I had to email them as they had not done their jobs , Shaun had the products credited but couldn’t give me a statement or invoice for me to see. The account were supposed to refund us the R700 deposit we put down for our adsl line. But now they say I have to cancel my land line or they won’t refund me. So when a agent tells you that you will be refunded the R7010 deposit don’t be fooled by them as they will make up 100 excuses not to give you back the R700 deposit. I have such bad service from the beginning I have now cancelled my landline with Telkom to get my refund. Its amazes me that Telkom would rather chase away customers than try and keep them????????????? Disgusting service Ref : ********** 3