Bad Service | Telkom Canal Walk
<p>I first went to the Telkom direct store in Canal Walk on the 28th Jan to get a intergrated sim. We dealt with Lorenzo who was super friendly and it felt like<br />he knew what he was talkin about. He got all our details and did what he needed to do to get the sim card sorted - we walked out the store feeling very confident <br />only to be back there the following Sunday, the 4th Feb, the sim was not working and it was not picking up any signal, again Lorenzo was working and we dealt with him, I kept<br />calm as I previusly worked at Telkom and know that at times it might not be your fault so I did not want to get upset or angry, again they looked on there system, he gave me the instructions to follow<br />when I got home it still didnt work - I called the call centre and got told the sim card was not registed for the intergrated services...AGAIN I went to Telkom Direct at Canal Walk on Sunday the 11 Feb<br />the technician was suppose to help me nut he could not find settings and asked me to Google the settings of the phone/wifi<br />mobile router (This should not be a customers job) his name is Ayanda, eventually Lorenzo came to assist and said he would escalate the problem but would contact me 48 hours later...surprise no one has contcated me<br />I have been very calm but now if I go back will be the 4th time...the service I have recieved is poor, I tried to stay optimistic but unfortunatelyt Telkom <br />has proved me wrong, customers are not a first priority when technical help is needed it is pushed to the side and it only seems that you get help if you complain or if a sale is being made as they have targets to achieve.<br />I now am taking this further as almost a month later and the intergrated sim card is STILL NOT working with no follow up or any update..between the call centre and Lorenzo no one is giving me a proper answer what the actual problem<br />is but I want answers!!!!</p>