Bad Service Telkom and Openserve

We have been trying get our fibre line transferred for 2 weeks. We moved from a house to a complex. The first order was cancelled due a fault from Telkom. When I phoned again, I was given a new order number. The technician from Openserve came to the new address and installed everything but said there are no spares available. According to the Body Corporate, additional 6 lines per cable was provided for when the fibre was installed in the complex. We are working from home and we DO NOT have an internet line WHICH WE ARE PAYING FOR! As it is at the moment, I will gladly change my service provider to another company that can give me service!!!