bad service telkom

after cancelling a subscription service deducting money from my account with a telkom agent on the 4 sept 2020, still charges were deducted and was only found to be cancelled in oct 2020. have reported this numerously with agents and still no response, my subscription is now cancelled because i owe telkom, but they should be refunding me. case nr last ***9 4 nov and still no one getting back to me.