BAD SERVICE - TELKOM
<p>On Monday 08.05.2017 at about 8am I reported a fault with phone and internet and received an email with reference no 32WK080517 that the problem was logged. I then called them yesterday Tuesday for feedback, spoke to Zanandi and was advised that a technician was assigned to the problem at 6.30am and for the entire day yesterday no-one had called or came to sort the problem out. I called again this morning spoke to Sipho and told me the same story and all they do is document on their system. This is not acceptable.. This is the worst service ever and something needs to be done with the pathetic service TELKOM gives. To think they are such a big company but have the worst service. I WANT THIS MATTER SORTED OUT TODAY AS FURTHER ACTIONS WILL BE TAKEN AGAINST TELKOM. </p>
Good Day Keagan
Thank you for the reference number. Will be waiting on your response regarding the query.
Regards
Good Day Keagan
Thank you for the reference number. Will be waiting on your response regarding the query.
Regards
Hi Keagan
Still waiting for a "TECHNICIAN"???? Is there like only 1 Technician at TELKOM because it's like day 3 now and no-one sorted the problem out.. WOW I MUST SAY YOU GUYS REALLY KNOW HOW TO KEEP YOUR NAME... My next step is now to contact the CEO OF TELKOM.
Hi Keagan
Still waiting for a "TECHNICIAN"???? Is there like only 1 Technician at TELKOM because it's like day 3 now and no-one sorted the problem out.. WOW I MUST SAY YOU GUYS REALLY KNOW HOW TO KEEP YOUR NAME... My next step is now to contact the CEO OF TELKOM.
Good Day Keagan
I just called your telkom call centre and was informed that you guys are still waiting on the material and the agent advised that was last week last that the system was updated.... How long is this problem going to take, it's now 3 weeks.. Must say you guys have pathetic service.
Good Day Keagan
I just called your telkom call centre and was informed that you guys are still waiting on the material and the agent advised that was last week last that the system was updated.... How long is this problem going to take, it's now 3 weeks.. Must say you guys have pathetic service.
Good Day Keagan
Thank you for responding. I have called again this morning, spoke to Thobelo he advised that the cables were only ordered on 19 May when the problem was escalated before the 19th. He also advised that it should arrive in the week. I will be calling again in the week.
Thank you
Regards
Good Day Keagan
Thank you for responding. I have called again this morning, spoke to Thobelo he advised that the cables were only ordered on 19 May when the problem was escalated before the 19th. He also advised that it should arrive in the week. I will be calling again in the week.
Thank you
Regards