Bad service telkom

Telkom *****ing money from clients cell card get lost 5 months ago but nothing has been replace every time you phone get put to bext person and then sorry cant help put you to next person and its a never ending story then you get to person that tell you sorry sir cant help you this is a contrack and even if you do not have card or phone you stil have to pay for it this is telkom cant get any joy from them