Bad service-Telkom

I app**** for a special telkom had in January called the big deal January special which was a fixed line ADSL which came with a tv box and a range extender. After many hiccups they eventually came to install my ADSL, however I to date have not received the t.v. box and range extender. When I contact Telkom to find out on the progress I first got told that my order had not been closed off so rhat is why I have not received my goods. They sent a request for that to he done and I was told I would receive a message when its been done with my courier details. That never happened. I called again only to be told that the order has now been closed but a order has not been put in for me to receive my goods. So that was then done. Weeks went by, still never received anything. I called again and was informed that the courier company did try to deliver but couldn't find the place. I asked what address they had and was told the address which was half of my address. It only had the street number and the city, not the suburb. So they didn't have the complex name and number not the suburb. Which is extremely strange, because telkom has my full address on their system because they use that for verification purposes when I call them. So why did the courier company have the incorrect address AND why was I not called when they couldn't find the place? All tgis time, I am receiving no notification from telkom, it is me that is doing all the calling and one consultant even put the phone down on me refusing to help. The last call I made which was over a month ago, the consultant emailed the courier department to give them the correct address. STILL have received nothing! So I called once again to be told the query has been sent to the courier department and there is nothing more they can do but give me the email address that they emailed too. So I got the address, sent an email, received a call, got toldthey will I investigate and get back to me which if course has not happened. Now I receive a system generated message from them every secind day saying they are attending to my query and someone will contact me. When, I do not know. What can take so long to just correct an address and deliver the goods? I have never come across such atrocious customer service as telkom in my life! I first sent the email on the 26th June and another one 6 days ago, to which I have received no response. The email address I have is ***. I literally do not know what to do anymore to just get the goods that I am paying for every month??????