Bad service Telkom

Hi All,

I have been a happy and loyal customer to Telkom for the past 6 years, until this year January. I am currently a very frustrated customer. Its been over 3 months ever since I reported my issues with Telkom

My contract was due for an upgrade.I received a call from Telkom call center December to upgrade the contract, I was happy and agreed to an upgrade. Which now i regret the day I received that phone call because your consultants are so unprofessional.

Firstly I requested P20 smart black in color, they have sent a blue color. I decided to cope with the color. Secondly the problem started with billing in January, My contract is R250 plus I have additional Wi-Fi router of R99. Which makes Telkom to debit R350 monthly from my account, but instead Telkom debited R890, I phoned to query that I was told I have 3 contracts with Telkom which I don't know of. In December instead of the consultant to renew my contract , he added additional contract. I have been calling almost everyday to get that sorted. January I was billed R890, February R704, Now my sm card is suspended with an amount due o R1030 instead of R350 monthly . I am not able to recharge or do anything on my simcard because it is suspended.

I logged over 10 cases and dealt with more than 15 consultant and I am not getting help. They just close the cases without actually attending to the issue or contacting me.

Case Ref numbers: ********** ********** 0 ********** 2 ********** 1

Consultants: Xolisa Blayi Sizwe Mkhise Sibongile Abrahams Jabulile Malete Thandanani Mthethwa Thabang Rhivhuno Lebogang Nthabiseng Phasha- Billing Department.

All agents just tell me different stories and promise to escalate my query to billing department and revert back to me but no luck, I am a very frustrated customer.

All I need is for Telkom to pass credit for over billing me and also activate my services