BAD SERVICE Telkom

I had no Telkom ADSL as well as landline services for a month. They charged me so I pay then the service was active and I lodge a dispute with them. It is 3 months later the dispute is not yet resolved. There call center is pathetic as they cant help you so what is the use of having them. i follow up with them weekly no response they give you reference number after reference number. really this is bad service