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Tania Z

1 reviews | Active since Mar 2012

02 Oct 2018, 11:25

Bad Service - Telkom

In December 2017 we were contacted by telkom asking us if we wanted to upgrade our contract with the. Before i agreed to the upgrade i asked the agent if we would in any way be capped or if the FUP would apply to us as we stream all our content online and we also run our business from home. The agent assured me that non of this would apply to our contract so i gave the go ahead to upgrade. Since then it has just been endless problems with them.

During the day we are lucky if we reach 15mbps download and in the evenings we only get 3mbps IF WE ARE LUCKY! I cant even connect to our dstv now app without it continuously lagging. I have been trying to contact Telkom for quite some time now with NO success! 59min59sec phone call and i was cut off. I have sent numerous messages on facebook and no one has come back to me. Today i have tried to phone the mobile centre 7 times and my calls do not connect or says "network busy". I even tried to chat to an agent online but waited over 15minutes with no agent replying. I feel that they have gone back on their contract and no longer with to have their "services but i REFUSE to pay any penalties for early contract cancellation.

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Replies (2)
TZ
Tania Z's update29 Oct 2018, 08:34
Reviewer Update
Good day Brownwyn I contacted the mobile department myself on Thursday. I was advised and have since requested the recorded calls i have with Sell Direct be reviewed. I await feedback.
TZ
Tania Z's update14 Nov 2018, 08:54
Reviewer Update
16 days have passed since the last reply. I have since received the recordings from Sell Direct. I have also complained on numerous occasions via the Facebook Chat and received a reference number of ********** 2. I HAVE STILL NOT RECEIVED ANY FEEDBACK FROM TELKOM. In our phone calls we tell the agent we do not want to continue with the wireless but would rather want to move to a ADSL line. The agent then advised us that should we continue with the LTE that we could get speeds of up to 19mbps and more. Obviously anyone who doesnt know better would jump at this deal. but as it stands we hardly get 3mbps! i am at this very moment compiling a email to sent to the CEO of Telkom that i happend to find on the internet. I hope to God that he can help me as i am FRUSTRATED with Telkom's weak service.