Bad Service Telkom

On the 1st of June I've requested Telkom to move my ADSL and telephone line on the 29th of June'21 to a new address. After nemours calls/follow-ups, I was told on the 2nd of July’21 my order was cancelled as they no longer can provide the service and I must find a new service provider. My frustration is that I can now only cancel my service from 1 of August and paying for something Telkom cannot provide and no one informed you of before.