1 reviews | Active since Dec 2011
BAD SERVICE// TEAMLEADER DROPS CALL IN MY EAR!!!
<p>i called telkom mobile last week, spoke to Mathabile Ntutu, who informed me that i need to make payment, send her the proof of payment, and then my line would be oepned, as it was suspended. i made payment today, sent her the proof, and no contact from her. i called back, spoke to Yolin, who took a msg for her to call me back. no repsonse. i then called again, spoke to bablwe Poswa, who kept me on the line for 1 full hour ( i have the call if its needed), and i informed him that i have senmt the proof og payment and request my line to be opened today, as this is what Mathabile told me. i was placed on hold 2 to 3 times, and eventually, spoke to Luthando Ngcobo. i requested my line to be opened as this is what i was told would be the case, and he threw the TAT in my face as well. i told him that this is not the info i got from Mathabile and i request my line to be open, as i have internet payments to make and it cannot be done with a suspended line. WHILST I WAS STILL TALKING, LUTHANDO NGCOBO DROPPED THE CALL IN MY EAR!!! (i do have the call if you need to listen to it).</p> <p> </p> <p>I JUST WANT MY LINE OPENED TODAY, AS THIS IS WHAT I WAS TOLD LAST WEE****</p>
Good morning,
my ''private reply'' will follow shortly.
Funny how i need to reply in proivate, yet my issue was not address on this platform.
nevertheless, please expect my reply
Good morning,
my ''private reply'' will follow shortly.
Funny how i need to reply in proivate, yet my issue was not address on this platform.
nevertheless, please expect my reply
it ahs now been voer 2 hours, almost 3, since i sent the ''private mail''. i still have not received any update or feedback from telkom. seems this is the reason why it had to be done in private!!!!
CAN I PLEASE HAVE MY LINE ACTIVATED!!! CAN SOMEONE AT TELKOM CALL ME ON ********** WITH AN UPDATE!!! IS THAT SO MUCH TO AS****
it ahs now been voer 2 hours, almost 3, since i sent the ''private mail''. i still have not received any update or feedback from telkom. seems this is the reason why it had to be done in private!!!!
CAN I PLEASE HAVE MY LINE ACTIVATED!!! CAN SOMEONE AT TELKOM CALL ME ON ********** WITH AN UPDATE!!! IS THAT SO MUCH TO AS****
i have had it with telkom mobile. their products they offer, are excellent, but the service leaves a bad taste in my mouth. since the ''private mail'' was sent, nobody called me back to resolve my query. i am on the line now again, for 50minutes, speaking to Sandile Ndaba, who informs me that nobody can assist as there are no managers on the floor. he stated nobody can activate my line, ''in the entire company''. i stated that this is not what i was told my one of their agents Mathabile Ntutu. he still insists that nobody, not even in the billings department can assist me.
its simple, send my proof payment to the billings department, get my line activated!!!!!
TELKOM IS PATHETIC WHEN IT COMES TO CUSTOMER SERVICE!!!!
APPARENTLY TERENCE PUCKREE (MANAGER) IS IN A MEETING..........SINCE YESTERDAY!!!
i have had it with telkom mobile. their products they offer, are excellent, but the service leaves a bad taste in my mouth. since the ''private mail'' was sent, nobody called me back to resolve my query. i am on the line now again, for 50minutes, speaking to Sandile Ndaba, who informs me that nobody can assist as there are no managers on the floor. he stated nobody can activate my line, ''in the entire company''. i stated that this is not what i was told my one of their agents Mathabile Ntutu. he still insists that nobody, not even in the billings department can assist me.
its simple, send my proof payment to the billings department, get my line activated!!!!!
TELKOM IS PATHETIC WHEN IT COMES TO CUSTOMER SERVICE!!!!
APPARENTLY TERENCE PUCKREE (MANAGER) IS IN A MEETING..........SINCE YESTERDAY!!!
it has been over 6 hours since the 1st response was receiveds from telkom..................
STILL NO CONTACT MADE!!!!
it has been over 6 hours since the 1st response was receiveds from telkom..................
STILL NO CONTACT MADE!!!!
service was actually presumed this morning after 09:00.
nevertheless, thank you, its sorted now.
service was actually presumed this morning after 09:00.
nevertheless, thank you, its sorted now.