BAD SERVICE, TAKING MONEY AND NEVER RECEIVING DEVICE, FALSE ADVERTISING

Below is my Telkom complaint, They are taking clients money out of their bank before they even have orders placed for devices! at the end you are either forced to wait without anyone knowing when you will receive the device or go through a lengthly cancelation process!

THE WORST SERVICE EVER AND FALSE ADVERTISING!

I am actually such an idiot for getting another contract with Telkom!

Telkom I hope you will reply to this and assist, but I cant get my hopes up because you guys feel nothing for customer service!

Please see below my complaint!

On the 8th of August My husband app**** for a Huawei P30 contract for R499 p/m the contract came with a free Huwaei P-Smart, we app**** for this because we kept on seeing ads for it EVERYWHERE so thought it must be a good deal! Push marketing much?

His account was debited on the 14th of August for the contract. We phoned on on the 19th of August to find out the status of the order. The sales person said it will be sent out and guaranteed we will be receiving both phones LATEST Friday 23 August, Friday arrived and we received nothing! So we phoned again and that sales assistant said we will not be receiving the devices that day because they are out of stock for the Hawaii P smart and that someone needs to call us to swop out the device, he promised someone will phone that day, obviously no one phoned! Monday the 26th of August I phoned and that sales assistant said now they do have stock! and that the phones will be sent out, 5 min after that call a Telkom agent phoned to swop out the P Smart, I said I was told there is stock and she said never mind she doesn't need to swop out the phone then. I phoned again on Wednesday 28 August and was told by a very unhelpful sales assistant that actually there is no stock of the P Smart and..... no stock of the P 30!!!!!!! she said I have three options, I can wait until there is stock, take a different contract or cancel. I said I would wait and the call ended there.

The next day Thursday 30 August I phoned again and was told there is stock of the P30 but no stock of the P smart and that someone will call to swop out that device, an agent phoned later that day saying I cant swop out the phone because there is no device similar in value! My only options is pay the same amount for the contract and get only one phone! or pay R200 more a month to get a contract with two phones or just cancel! So Telkom falsely advertised this contract and deducted money from our account! I am now only getting 1 device even though the contract we agreed to verbally is for two devices! Telkom didn't even try and offer me anything just a take it or leave it attitude!

I was then told I will receive the P30 with in 3-5 working days from the 29th. I phoned today the 2nd of September only to deal wit a very rude sales assistant who first said the order was placed for the phone on the 30th of August and I will receive it in 7 to 14 working days!!!!! then she changed her story and said I will receive it in 3 to 5 business days and said the device is with the courier company, and that I would need to call them to find out whats going on, she gave me no tracking number and was quick to put the phone down! The courier company could not help me without a tracking number so I called Telkom back and now the systems are down and no one can give me a tracking number!!!!

Can someone actually give me a truthful answer!!!!! I have phoned 7 time and it takes 15min to be put through to someone and I sit on the phone for 30 min only to get no where! that is 7 times I have been **** to! 7 different stories from sales assistants! Thats about 5 hours of my time to get now where! I am still at square one!

I would also like to find out the process to file false advertising complaint since Our money was taken knowing there is no stock for all the customers!

Telkom will you actually help me and respond to this???? Or will you ignore it like 90% of the complaints on here???

So after writing this post I still don't have my device!!! it has currently been 17 Business days since my account has been debited and I have found out this morning that an order was never placed!!!!! I have dealt with approximately 10 people who all said I will receive the device soon! yet not one of them at no stage ever said and order was never placed! All the sales agent could say was she doesn't know why????? So all they can do is request an order to be placed I can not speak to a superior, I can not speak to the online department who places the orders! If I want to speak to a manager I have to wait 48 hours for them to call me back! Telkom responded to this post by saying they are sorry and the billing department will call me. WELL no one form billing has called! I feel stuck in a bottomless pit with people who tell you lies just to get you off the phone! If I want to cancel I have to fill out a lengthly application form and I will receive a refund in 14 business days! I cant believe they will ever refund me? If my device was supposed to arrive with in 3-5 business days after payment and its now the 17th business day with nothing and no one can tell me anything, how am I supposed to trust that they will even give my money back? I have lost all hope! I can not afford to go to another service provider until Telkom refunds me. I ordered this phone for my business to take pictures but I have nothing. I have no idea how to move forward? OHHHH and the funniest thing is Telkom called us yesterday to offer us a device since we qualify!!!! Yet they cant even give us the device we paid for almost a month ago!!!!!